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Terms And Conditions

At PCNdispute.co.uk, we believe in transparency and fairness — not just in parking, but in how we run this site too.These Terms & Conditions explain exactly what you can expect from us, what we expect from you, and how we make sure everything stays simple, safe, and above board.

About Us

PCNdispute.co.uk is operated by:

  • PCN Dispute (trading as PCNdispute.co.uk)
  • Email: support@pcndispute.co.uk
  • Website: www.pcndispute.co.uk

Our Purpose

  • PCNdispute.co.uk provides digital resources and support services to help UK motorists understand and challenge private parking charges.
  • We are not a law firm and do not provide legal advice.
  • All materials are created by experienced consumer-rights advocates and are for educational and informational purposes only.

Our Products and Services

We currently offer:

  • The Fightback Toolkit – a downloadable guide and template pack.
  • The Letter Writing Service – a tailored response letter written on your behalf, based on the information you provide.
  • Member Downloads – bonus PDFs and guides (available to Toolkit buyers).

All prices are shown in GBP and include VAT (where applicable).

Using Our Site

By using this website, you agree:

  • To use all materials for your own personal or non-commercial use only.
  • Not to copy, resell, or distribute any of our content without written consent.
  • Not to use any information from this site for unlawful or misleading purposes.

You must be 18 years or older to purchase from PCNdispute.co.uk.

Digital Downloads

When purchasing the Fightback Toolkit or any digital file:

  • Your download link will be made available immediately after payment.
  • Because digital content is delivered instantly, refunds are not available once the download has started.
  • If you experience a technical issue, we’ll resend or reactivate your download at no cost.

Letter Writing Service

When purchasing the Letter Writing Service:

  • You must provide accurate information, evidence, and details relating to your case.
  • We will prepare a personalised response letter written in your name, based on the information you submit.
  • Turnaround time is typically within 48 hours, though complex cases may take slightly longer.
  • This service does not guarantee a specific outcome, as final decisions rest with the parking company or court.

If you have already purchased the Toolkit, you are eligible for the discounted upgrade rate.

Accuracy of Information

We make every effort to ensure all content on this site is accurate and up to date. However, PCNdispute.co.uk cannot accept responsibility for errors, omissions, or external changes to parking regulations. You are encouraged to verify any legal references independently before relying on them.

Refund Policy

Because our products are digital and instantly accessible, refunds cannot be offered once access is granted or downloads have begun.

For the Letter Writing Service, refunds will only be considered if:

  • We fail to deliver your letter within 5 working days.
  • You have provided all required information promptly.

If you encounter a problem, contact support@pcndispute.co.uk and we’ll do our best to resolve it quickly.

Limitation of Liability

To the maximum extent permitted by UK law:

  • PCNdispute.co.uk and its contributors are not liable for any loss, cost, or damage resulting from the use (or misuse) of our materials or services.
  • All resources are provided “as-is,” without guarantees of legal outcomes.
  • You remain responsible for your own actions, decisions, and case outcomes.

Intellectual Property

All text, graphics, logos, documents, and resources on PCNdispute.co.uk are protected under UK copyright law.

Reproduction or redistribution without written permission is strictly prohibited.

Privacy & Data

We respect your privacy. Personal data is collected only for order processing and communication purposes in line with the UK GDPR and Data Protection Act 2018. Full details are in our Privacy Policy.

Governing Law

These Terms are governed by and interpreted under the laws of England and Wales. Any disputes will be handled exclusively in the courts of England and Wales.

Contact Us

For any questions about these Terms or our services, please contact: support@pcndispute.co.uk